Insights
What we are watching.
What changed, what organizations get wrong, and how to evaluate anyone selling this to you. Written for the people who run operations, not for people in the industry.
How We Work
What we will not build, and why that should matter to you.
Every firm in this field says it is responsible. Here is what that word means for us, in terms specific enough to hold us to.
Mistakes Businesses Make
The five questions to ask before hiring anyone for this.
Five questions that sort the people who can help from the people who learned this eighteen months ago, with what a good answer sounds like and what a bad one hides.
Mistakes Businesses Make
Automating a broken process just gets you broken faster.
Why the process comes before the tool, three examples of what happens when it does not, and the one thing to do this week.